FAQs

1. How do I find my profile page?

After signing into the app, click on your initial or face in the upper right hand corner. This is your profile page. You can see your history, your billing information, and other important information.

2. What is the difference between the Steward and Standard subscriptions?

As a Subscriber to the USEFULL Steward subscription, the $9.99 monthly subscription fee covers access to USEFULL cups as well as Premium advantages of longer rental period (5 days) and a percentage of your monthly fee goes to UPSTREAM Solutions, an organization dedicated to changing our throwaway culture and removing plastics from our waste stream. This is a good option for those environmental stewards out there or for those that tend to forget things in their car or at their home. 

Subscribers to the USEFULL Standard subscription pay no monthly subscription fee. There is a shorter rental period (2 days). If you’re someone that returns borrowed things promptly, this may be a great option for you. 

3. How many containers can I have out at one time?

You can check out as many cups and bowls as you’d like, but each container is due within the time period set by your subscription level. You can check your profile page to see when each container is due. 

4. How long can I keep a container? What happens if I keep it longer?

Please return your cup within 2 days (Standard subscription) or 5 days (Steward subscription) of checking it out to avoid late fees - $1 per day. The app will help you count down to when the cup is due back. 

After two weeks, your container is deemed “lost”. Lost cups are $17 (inclusive of $1/day late fees) and lost bowls are $25 (inclusive of $1/day late fees). 

5. How do I check-out a container? How do I return one?

To check out a container, when ordering, ask for your food/drink to be served in a USEFULL cup and/or bowl. Open the USEFULL app and click the QR code in the upper right corner. Then, after you receive your food/drink, click “Self Checkout” and simply hold your container over your phone to scan the cup’s QR code. You’ve now checked out your container!

To return, approach the USEFULL Return sign and open the app. Push “Return” in the upper right hand corner. Scan the QR code on the Return sign and then scan the container. Drop the container into the bin. You have now returned the container. Thanks, you just saved a container from the landfill!

6. What size are your cups and bowls?

Our cups are 16oz. They have markings for 16oz, 12oz, and 10oz on the inside to help with portioning. 

Our bowls are 48oz. They have markings for 40oz and 30oz.  The ridge indicates 20oz. 

Both the cups and bowls are vacuum insulated to help ensure food integrity! 

7. Where can I return the cup and lid once I’ve used it?

Every partner has return bins, so look for the “USEFULL RETURNS” sign with the QR code on it nearby. Don’t forget to use the app to scan the QR code on the sign and then scan the cup and just drop it in the bin.

Return locations are also specified in the app. 

8. What do you do with a container after it hits retirement age?

Great question! We are able to resell the stainless steel so that they are made into a new product. Stainless steel is 100% recyclable. The lids are recyclable in specialized recycling centers. We can coordinate the recycling of both stainless steel and silicon. Contact info@usefull.us for more information. 

9. How do I know which partners are participating in the service?

The easiest way to find partners is via the app. We will be adding new partners all the time, so keep an eye out. Our partner locations will also have USEFULL Partner stickers on their door to let you know they participate in our program and care about keeping waste out of the landfill or ending up as litter on our streets or in our oceans.

10. What are the cups and lids made of?

Our cups are 100% stainless steel and the lids are made with food grade silicone. 

11. Do you sell USEFULL cups or bowls for retail purchase?

Nope! Our program is based on keeping all of our cups and bowls in use for as long as possible to maximize the amount of waste each container can displace. While we know our cups and bowls are attractive, we prefer them in your hand or with our partners versus being stuck in the cupboard.

12. My favorite café doesn’t have USEFULL yet. Is there a way to make that happen?

Sure! We’d love to make that happen too! You can help by telling your favorite café about our service and you can reach out to us via email (info@usefull.us) with the café name and location (example = Favorite Café in Your Town).

If you help us with a “warm introduction” to an owner or manager and we get into your favorite café, we’ll help you with a month free of our Premium membership. 

13. How do I know my container is clean?

We require our partners to guarantee they follow all ServSafe dishwashing procedures and local health department guidelines when cleaning & sanitizing USEFULL cups and bowls. This means each container is washed, rinsed, sanitized and then air-dried to minimize germs.